Rentokil Initial:
Rentokil Initial is a global services company that employs over 54,000 colleagues across 84 countries. Our company is constantly pushing the boundaries of technology and innovation to protect people and improve their lives. We specialize in pest control and hygiene improvement. Our expertise in these fields is backed by our commitment to training, science, innovation, and technology.
We believe in providing our employees with opportunities for growth and development, and we value their feedback. Equality and fairness are fundamental rights that we uphold for all our colleagues. Our company culture is built on the values of service, relationships, and teamwork, which have been identified by colleagues across the world.
For more information about our company and career opportunities, please visit Rentokil Initial Careers
Our family of businesses includes:
- Rentokil Pest Control: The world's leading commercial pest control company, providing the highest levels of risk mitigation, reassurance and responsiveness to customers. Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services from rodents to flying and crawling insects, to other forms of wildlife management. Different countries have their own individual challenges from snakes in South Africa to termites in America.
- Initial Hygiene: The world's leading hygiene services company, offering the widest range of hygiene services, including the provision and maintenance of products such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, Medical waste, and toilet paper dispensers, our solutions are specifically designed to help businesses mitigate risk of liability, reduce illness from germ and virus transmission and increase engagement levels. Our people provide dedicated and expert hygiene services in the washroom and throughout entire premises.
Our Rentokil Initial Head Office in Nairobi, Kenya houses central support functions including Human Resources, IT, Finance, Legal, and Marketing amp; Innovation. In the Initial Hygiene Department, you will be supporting the business in East Africa, based in Mombasa, Kenya.
Requirements
A Vacancy has become available for the position of Service Team Leader in our Kenya business, located in Mombasa. The primary duty of this role is to guide, organize, and cultivate a driven team of individuals and teams, ensuring that they deliver exceptional service to our customers. Additionally, the role focuses on optimizing branch service performance and ensuring compliance with all internal and external policies and legislative regulations.
Your day-to-day responsibilities will include:
- Agree individual and team service targets with Branch Manager in order to deliver the Branch’s/ Company’s business goals.
- Manage a team of service colleagues comprising Service Programers, Supervisors, and Technicians to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each direct report to direct performance against targets, including making appropriate interventions such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
- Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.
- The Team Leader is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment documented process)
- Participate in the support or re-training of personnel (service, sales, QA amp; admin), as well as training / retraining of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)
- Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
- Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA.
- Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Init