Business Process & Operations Manager - CMC Motors - Kenya

Business Process & Operations Manager - CMC Motors - Kenya
Al Futtaim Private Company LLC, Kenya

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Dec 30, 2020
Last Date
Jan 30, 2021
Location(s)

Job Description

CMC Motors Group Ltd is owned by CMC Holdings Ltd and was acquired by the Al-Futtaim Group in 2014. CMC Motors Group Limited is a leading player in the East African motor industry with exclusive distribution of Ford, Mazda, and Suzuki vehicles. CMC also distributes UD, Eicher and Renault Trucks (medium and heavy commercial) and buses.

CMC Motors Group Limited has seven branches countrywide and six Divisions at Head Quarters in Nairobi. With its two sister companies in both Uganda and Tanzania, CMC Motors Group has by far the largest distribution network in East Africa for sales, parts and service.

Come join us to live well, work better, and be the best.

Business Process & Operations Manager | CMC Motors | Kenya

About the Position:

The incumbent will be responsible for assessing training needs and identifying gaps, support the business in preparing and creating important MIS reports in order to assist the service management in understanding the financial, manpower and efficiency aspects of the department. The role is critical for driving increase in revenues and to ensure standard operating procedures are followed.

Specifically, your key responsibilities are as follows:

Initiating non-tech trainings for all customer facing aftersales associates

To standardize & streamline processes within aftersales customer touch points

To initiate activities to enhance skills of associates (Annual Skill Contest etc.)

To monitor recall activities and generate reports from DMS for analysis & accordingly advise actions

To monitor service marketing activities

To regularly monitor pricing & review on regular intervals to stay in line with market

Job Specification

About You:

University Degree or a Diploma from a recognized Institution

At least 5 years’ experience aftersales automotive.

A results-oriented person with sound understanding of automotive dealer/distributor business processes

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Job Rewards and Benefits

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates
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