CMC Motors Group Ltd is owned by CMC Holdings Ltd and was acquired by the Al-Futtaim Group in 2014. CMC Motors Group Limited is a leading player in the East African motor industry with exclusive distribution of Ford, Mazda, and Suzuki vehicles. CMC also distributes UD, Eicher and Renault Trucks (medium and heavy commercial) and buses.
CMC Motors Group Limited has seven branches countrywide and six Divisions at Head Quarters in Nairobi. With its two sister companies in both Uganda and Tanzania, CMC Motors Group has by far the largest distribution network in East Africa for sales, parts and service.
Come join us to live well, work better, and be the best.
Business Process & Operations Manager | CMC Motors | Kenya
About the Position:
The incumbent will be responsible for assessing training needs and identifying gaps, support the business in preparing and creating important MIS reports in order to assist the service management in understanding the financial, manpower and efficiency aspects of the department. The role is critical for driving increase in revenues and to ensure standard operating procedures are followed.
Specifically, your key responsibilities are as follows:
Initiating non-tech trainings for all customer facing aftersales associates
To standardize & streamline processes within aftersales customer touch points
To initiate activities to enhance skills of associates (Annual Skill Contest etc.)
To monitor recall activities and generate reports from DMS for analysis & accordingly advise actions
To monitor service marketing activities
To regularly monitor pricing & review on regular intervals to stay in line with market
About You:
University Degree or a Diploma from a recognized Institution
At least 5 years’ experience aftersales automotive.
A results-oriented person with sound understanding of automotive dealer/distributor business processes
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