Training and Onboarding Specialist

Training and Onboarding Specialist
Angaza, Kenya

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
Mar 22, 2021
Location(s)

Job Description

Angaza creates software that enables businesses to sell life-changing products, on credit, to low-income consumers in emerging markets. Our technology uses an IoT network of connected devices, mobile payments, and machine learning to accelerate the adoption of solar energy systems, smartphones, and appliances.
Over 2 billion people across the globe live off-grid or are unbanked. Connecting this population to power, productive-use appliances, and financial services represents a $400 Billion+ current market opportunity. Angaza’s B2B technology platform enables distribution businesses in emerging markets to grow their revenue by over 8x by extending their sales and credit offerings to this consumer base.
When a family in Tanzania (or Nicaragua, or Nigeria, or India) pays a weekly installment on their new home solar installation, their payment is processed by Angaza backend software. When a distributor monitors the repayment performance of their loan portfolio, they use an Angaza web application to do so. Our software is already used by businesses in 50+ countries around the world to improve the daily lives of over 5 million people.
Role SummaryAngaza’s Onboarding, Implementation and Training (OIT) team is recruiting for a French-speaking Training and Onboarding Specialist who will deliver training for distribution partners across emerging markets as they launch their Pay-As-You-Go solar sales using Angaza’s software platform. You will coordinate and facilitate training for new and existing customers. You are energized by interacting cross-functionally with both internal teams and external stakeholders, and enjoy distilling complex technical concepts into simple, accessible instructions. Success in this role requires technical knowledge, training experience, strong communication skills, and an eagerness to facilitate partner success through guided learning and discovery. This role is based in Nairobi, Kenya, and reports directly to our Learning Experience Lead in San Francisco.Responsibilities
  • Work cross-functionally to manage the onboarding timeline for new Angaza distribution partners and provide progress updates periodically to customers and Angaza leadership
  • Schedule, prepare and facilitate customer training, including voice, video, and in-person (may include up to 15% local or international travel to partner locations)
  • Use French language abilities to meet the learning needs of francophone customers, including providing assistance to the Support team as required
  • Work with Customer Success Managers to schedule and deliver proactive training to key customers to existing customers to encourage best practices and increase success
  • Work with the broader Customer Success team for holistic partner support
  • Analyze post-training feedback from partners and communicate areas of improvement to the Learning Experience Lead and Director of Customer Experience to optimize training processes
  • Support OIT colleagues in the creation and revision of learning content, including post-training documentation, help center articles, and Learning Management System (LMS) modules
  • Embody a learning mindset by continually cultivating expertise of all Angaza platform features
  • Create and support opportunities (workshops, training series, etc.) for internal Angazan teams to increase product knowledge
  • Collaborate with product teams to stay aware of new feature releases and communicate product-related customer challenges
Required Attributes
  • 3+ years of experience in building training content and delivering trainings for technical products
  • Thoughtful approach to adult training pedagogy amp; methods, including knowledge of digital training tools
  • Strong communication and customer-service skills demonstrated through past work experience
  • Detail-oriented with exemplary follow through and organizational skills
  • Language fluency in English and French required; Portuguese or Spanish fluency is a bonus
  • Degree in relevant technical/educational field or equivalent experience
  • Previous startup experience a plus
  • Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative
To ApplyPosition will be remote until our office is re-opened in Nairobi, at which point the position will be able to work remotely or use the office as needed. Our home office is in San Francisco, so your day will likely run a bit later than normal business hours.Send us your contact details and résumé using the form linked here. Feel free to attach any extra information you think we should know. We look at every single person. We’ll get back to you shortly.
Other DetailsAngaza is a for-profit company based in Nairobi and San Francisco.
Employees receive salary and compe

Job Specification

Job Rewards and Benefits

Angaza

Information Technology and Services - San Francisco, United States
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