CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal, and Kenya.
If creating meaningful work for 1 million people in the developing world excites you, you will enjoy working at CloudFactory. If you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team, you will thrive at CloudFactory.
Join us and make a difference in the world!
The Role:
As a Delivery Manager with CloudFactory, you will be a strong leader, coaching and mentoring some extremely talented Delivery teams that are organized in Pods. Our Pods handle the delivery of data and AI services and act as the bridge between two sets of clients: customers, who are the source of the data work, and cloud workers, who get the processing work done. They guide the conversations between these two clients to make sure there is alignment across the board. As a Delivery Manager, you will be leading multiple self-managing teams that are responsible for the ongoing delivery and success of client engagements. You will be responsible for the success of your teams ensuring that they are fully equipped in terms of having the right resources, tools, and skills to best serve both sets of clients.
Your role as a Delivery Manager is firstly (but by no means only) a leadership role, you’ll be responsible to drive the team to meet the company and delivery goals, guide and motivate them through challenges and ensure that they have all the support they need to excel in their jobs. As we scale our business, you will be responsible to lead the implementation of policies and processes through the team, bring in insights and identify areas for continual improvement. You will share your service and delivery knowledge and skills, developing your team members to ensure that we exceed expectations for throughput and accuracy while working to help clients achieve their goals.
Along with developing and leading high-performance teams, you will be accountable for the success of a portfolio of accounts to ensure that all Key Performance Indicators (KPIs) and/or Service Level Agreements (SLAs) are met and all Clients are highly satisfied with CloudFactory’s service and performance. This includes managing aspects such as scope, gross margin, revenue, growth strategies, cost schedules, and also applying techniques to enhance performance, planning, tracking, change management, and risk management.
In summary, you are responsible for both people leadership and service delivery management. Success in people leadership looks like supporting and serving your team to become the best they can be at CloudFactory, while success in service delivery looks like exceeding KPIs for each account you’re responsible for, thus maintaining a long term client relationship.
The Responsibilities
Requirements
The Fit:
This isn’t your typical management position. You thrive in