Team Leader Credit and Collection
Tugende, Kenya
Job Description
Job Title: Team Leader; Credit/ Collection (8)
Reports to: Branch Leader
Job location: Nakuru, Eldoret- Kenya
Job Opening: 15th November 2020
Application Deadline: Open
About Tugende
Tugende is a for-profit social enterprise providing asset and SME finance, leasing, insurance, and financial literacy to new customers and consumer finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled asset financier of income-generating assets for proven entrepreneurs, using a lease-to-own product to offer an affordable path to ownership of these assets. Tugende empowers customers unable to access formal credit, and has financed over 30,000 customers.
About this Role:
Tugende’s mission is: ‘Helping people help themselves’ The Tugende Team Leader is a thorough professional with a practical mind and attention to detail. The ideal candidate will be required to work autonomously and responsibly build and maintain strong relationships between either the credit OR collections team and the clients. The role will be based in Kenya, with occasional travels to Uganda.
Key duties to be performed:
The job holder will perform the following duties:
Credit Function: You will serve to build a strong credit team, conduct credit field operations and promote good customer service at the branch.
Specific duties and responsibilities
Core Credit Management
- Manage and build capacity for the stable weekly vetting of our pipeline volumes of applicants
- Ensure that our vetting processes maximise the quality of portfolio inflow
- Lead, coach and develop a high-performing credit team
- Monitor and enforce credit best practices and other operating procedures
- Identify and specify improved tools to increase vetting efficiency
- Foster a culture around the importance of data quality.
- Foster a culture of customer experience excellence
- Produce high quality reports, analyze data, identify trends, and provide recommendations to your supervisor.
Collections Function: You will serve to build a strong collection team and share best practices on how to maintain healthy and positive relationships with clients.
Specific duties and responsibilities
- Manage weekly collection team payments
- Maintain and increase collection rates at branches
- Monitor and enforce collection best practices and other operating procedures
- Lead, coach and develop a high-performing collection team
- Monitor and supervise a stable consistent process of impounding, terminations and recovery of problematic leases
- Proactively identify areas of improvement and provide preventative measures
- Foster a culture of customer experience excellence
- Produce high quality reports, analyze data, identify trends, and provide recommendations to your supervisor.
Requirements
Preferred skills, knowledge amp; abilities
- Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team
- Excellent communication, presentation skills and professionally presentable
- Exhibit a passion for customers, and provide excellent customer service and empathy for our customers
- Ability to work under pressure in a fast paced environment and willing to work in the different regions of Kenya.
- Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
- Ability and willingness to learn to ride a motorcycle to conduct fieldwork
- Computer literate with ability to comfortably use MS Office and G-suits. Have at least 35 Words Per Minute.
- High level of professionalism and integrity, with good moral character
- Ability to work under minimum supervision with resilience and a ‘can do’ attitude
- Fluent in Kiswahili and at least 2 key local languages of Kenya
Preferred Qualification:
- A minimum of a Bachelor’s degree in a business-related field from a recognized institution of learning.
- Should have a valid driver's license.
Preferred experience:
- Two years’ field based experience working with an institution or organization such as a microfinance or business credit related business
- Motorcycle riding ability is an added advantage and gaining this proficiency will be a requirement once on the job
Benefits
What will you gain?
Career Trajectory: