Branch Leader
Tugende, Kenya
Job Description
Job Title: Branch Leaders (3)
Reports to: COO
Job location: Kisumu, Nakuru, Eldoret- Kenya
Job Opening: 16th November 2020
Application Deadline: Open
About Tugende
Tugende is a for-profit social enterprise providing asset and SME finance, leasing, insurance, and financial literacy to new customers and consumer finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled asset financier of income-generating assets for proven entrepreneurs, using a lease-to-own product to offer an affordable path to ownership of these assets. Tugende empowers customers unable to access formal credit, and has financed over 30,000 customers.
About this Role:
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. He / She is tasked to make decisions on behalf of the company entrusted with the branch growth. The role will be based in Kenya, with occasional travels to Uganda.
The Branch Leader will execute the following key duties and Responsibilities
Branch management
Responsible for the branch financials
Responsible for goal setting and goal Achievement
Responsible for the achievement of key metrics, including quality portfolio and growth metrics
Main coordinator of external stakeholders including local regulators
Team Management
- Provide strong leadership to the operations team at the branch to ensure the achievement of set targets and expense control.
- Supervise staff to ensure smooth operations and service delivery at the branch.
- Supervise and coordinate the safety and security function at the branch
- Train and coach all field team and support functions on Tugende operations, expectations, core values, rules and regulations
- Participate in the regular performance reviews for the branch staff
- Responsible for talent development and career planning for staff using tools and resources provided by the Company
- Request for needed support from head office to ensure effective team and branch operations.
Customer Service
- Understand and respond to client’s questions and problems
- Train other team members, especially the field team to provide good customer service to clients and resolve client complaints within the specified timelines
- Understand the customer experience by regularly participating in customer activities (e.g. Training, vetting, calls and visits to clients, impounding events, lease completion activities, and lease termination activities when necessary)
- Ensuring proper and timely assets lease management i.e acquiring necessary documentation and ensuring assets are disbursed on time .
- Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks.
- Attracting new customers and expanding customer base in the assigned geographical regions
- Support Company’s and /or product marketing and information campaigns
Manage field operations
- Support the collection, recovery process and client’s vetting processes
- Ensure proper implementation of operations policies and procedures
Reporting
- Submit operations status reports to management indicating progress, challenges and way forward
- Serve as the point of contact for all stakeholder engagements and local business partnership relationships, including regulators.
- Identify new business areas with the region
Manage administrative functions for the branch by ensuring:
- Custodian of all Branch resources and ensure that they are properly utilized.
- Propose processes, procedures and cost-efficient improvements for branch operations.
- Ensure a conducive working environment with all the required resources for team productivity.
Note: This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities
Requirements
Knowledge, experience, skills and qualification;
- Bachelor's Degree or equivalent in Business
- At least 4+ years' of management or supervisory experience. Prior experience in asset finance/microfinance preferred.
- Unquestionable degree in integrity and transparency.
- Riding competence is a requirement for this position and must be obtained prior to start
- Excellent analytical skills.
- Highest degree of dependability and commitment.
- Connect with custo