Senior Field Intelligence Officer

Senior Field Intelligence Officer
Tugende, Kenya

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Mar 10, 2021
Last Date
Apr 10, 2021
Location(s)

Job Description

Job Title: Senior Field Intelligence Officer (3)

Reports to: Branch Leader

Job location: Kisumu, Nakuru, Eldoret- Kenya

Job Opening: 16th November 2020

Application Deadline: Open

About Tugende

Tugende is a for-profit social enterprise providing asset and SME finance, leasing, insurance, and financial literacy to new customers and consumer finance to qualified existing customers.

It was formally established in 2012 in Uganda and is a technology-enabled asset financier of income-generating assets for proven entrepreneurs, using a lease-to-own product to offer an affordable path to ownership of these assets. Tugende empowers customers unable to access formal credit, and has financed over 30,000 customers.

About this Role:

This position will play an integral role in the operations of Tugende. The Senior Field Intelligence Officer will serve as the main point of contact between Tugende and clients who have any motorcycle security issues. The goal is to help Tugende in maintaining excellent working conditions by keeping our assets and our customers safe and problem-free.

The position involves creating a secure work environment for our staff and customers. As a Senior Field Intelligence Officer, you will be responsible for minimizing theft, vandalism and any other suspicious or criminal behavior, working closely with relevant law enforcement authorities. You will also be a key point of contact for customers who have security challenges, respect customer dignity and professionalism are key attributes for this job.

Key Duties and Responsibilities:

Operations support

  • Ensure all client security issues are dealt with integrity and in a timely manner.
  • Support the field team in coordinating collection and recovery operations
  • Ensure all field operations conducted by the Field Officers are managed effectively, with safety amp; care
  • Coordinate all security-related measures for Tugende, including making reports and follow-ups with police and other relevant authorities
  • Maintain proper record keeping and timely reporting on any security and safety threats to the company
  • Ensure safe custody of all company property/assets at all times
  • Advise the company on all security-related matters both internally and externally as well as participate in taking corrective/preventive actions on such matters
  • Supervise the day and night time security guards

Requirements

Personal specifications:

  1. Preferred Skills, knowledge amp; abilities
  • Strong problem-solving skills
  • Ability to quickly analyze information and make informed decisions
  • Good risk assessment skills
  • Ability to build strong professional networks
  • Ability to work under pressure with minimum supervision
  • Strong emotional intelligence
  • Motorcycle riding proficiency with the willingness to quickly develop into expert status
  • Proficiency in multiple local languages will be an added advantage
  • Computer literate with the ability to use MS Office and Google Suite
  • Good communication and interpersonal skills
  1. Preferred Qualification:
  • A diploma preferable in any business-related field from a reputable institution of learning
  • Relevant training in security from a recognized institution is an added advantage
  1. Preferred experience:
  • 2 years’ work experience as a Security Officer in a reputable organization.
  • Good customer experience and ability to deal with difficult clients
  1. Key competencies
  • Hold values similar to our own: Integrity, Empathy, Teamwork, Solutions Oriented and Always growing.
  • Confidentiality: Able to handle sensitive information professionally and confidentially
  • Positive Attitude: maintain a mindset of getting things done and finding satisfaction in developing sustainable long-term solutions at all times
  • Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.

Benefits

What will you gain?

Career Trajectory: This is a role with significant potential to grow as the company and Operations function grow in Kenya. Someone who does this job can be promoted to; Security Co-ordinator or Team Leader with a possibility of crossing to other functions within the operations department, for positions such as Credit / Collections,, Coordinator, Deputy Branch Leader, Junior Branch Leader,

Job Specification

Job Rewards and Benefits

Tugende

Information Technology and Services - Kampala, Central Region, Uganda
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