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Product Manager, Mobile Channels Job in Kenya
Access Bank PLC , Kenya

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Product Manager, Mobile Channels

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 1, 2021
Last Date
Jul 1, 2021

Job Description

The jobholder is will develop and implement Bank’s Mobile-First Digital strategy and ensure the Bank has an excellent go-tomarket strategy for all Mobile Channels to increase penetration amp; utilization, and reduce churn on the Bank’s Mobile Channels across the market segments. Additionally, they will consistently create differentiated Mobile-First offerings through innovation and partnering to grow the Bank’s profitability and to deliver on strategic objectives.

Key Responsibilities

  • Develop the Bank’s Mobile-First Digital strategy for Kenya liaising with the Head of Digital.
  • Design, create, deliver and maintain a robust Mobile channel offering with intuitive digital customer journeys that effortlessly increase conversions/transactions, improve experience, generate revenue and lower cost to serve.
  • Liaise with Corporate Communications/Retail/Commercial/Corporate Business Units for Mobile Channel marketing and rollout of new Mobile channel features, services and experiences.
  • Reduce transaction costs via innovative Mobile channel products and services to decongest banking halls.
  • Create strategic alliances/partnership to grow the banks’ market share in its chosen niche.
  • Define and document Product Papers, Standard Operating Procedures (SOPs), SLAs and Risk Management Frameworks for all Mobile Channel digital solutions.
  • Work with other support units i.e. Retail/Commercial/Corporate Business Units, Operations, Risk Management, Product Development, Fincon, Operations and IT to maximize products’ ROI/RO.
  • Perform other duties as may be assigned by the Head of Digital.



A good first degree in any discipline or equivalent degree. Relevant Masters’ degree will be an advantage

A recognized professional certification will be an added advantage.

Required knowledge, skills and abilities

  • Excellent digital products knowledge
  • Excellent Mass market Customer Sales amp; Service engagement capabilities
  • Excellent Digital Marketing skills
  • Strong Data Analysis skills
  • Good negotiation /presentation skills
  • Knowledge amp; understanding of Retail market
  • Good Oral amp; Written communication
  • Organization and coordination skills
  • People Skills
  • Strategic orientation
  • Initiative/Entrepreneurship/ taking ownership
  • Analytical Skills/ Problem solving
  • Self-Management
  • Interpersonal Skills

Supervisory Skills

  • Organization and coordination skills
  • People Skills

Generic Skills

  • Strategic orientation
  • Initiative/Entrepreneurship/ taking ownership
  • Analytical Skills/ Problem solving
  • Self-Management
  • Interpersonal Skills


Competitive renumeration package

Job Specification

Access Bank PLC

Information Technology and Services - Nairobi, Nairobi County, Kenya