CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal and Kenya.
You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory like nowhere else on earth!
Join us and make a difference in the world!
The Role
As a Delivery Associate with CloudFactory you will be the bridge between two sets of clients: CloudFactory’s customers and CloudFactory workers. You will help guide the conversations between the two clients and make sure there is alignment across the board on the work we’re streaming to from both parties.
You will work alongside the Project Delivery Team (or Pod as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients. You will be in charge of all aspects of the client’s life cycle starting with custom on-boarding assessments to tracking the daily run rate of hours delivered. You will need to keep track of client expectations or SLAs to ensure that our WorkStreams are healthy and running smoothly. Your success lies in the success of our customers and the workers.
The Responsibilities
Requirements
The Fit
You love building relationships, and you can manage through ups and downs. Being close to the customers and the workers will require getting your hands dirty from time to time. You need to be able to understand the work and that usually requires doing it first. Fitting in with us requires the ability to be flexible with working times as most of our clients are in the US with a few in Australia and Europe.
You’re a great communicator. You have impeccable communication skills and are an excellent all-around communicator - verbal, written, and interpersonal. You’ll need to empathize with our customers and work cross-culturally with team members across the globe.
You are results-focused. You have a strong understanding of business systems and operations strategy with an ability to effectively interpret and communicate business and technical concepts with all levels of an organization, from executives to developers. You have a bias for action.
The Experience
The experience required to work with us is at least 3 years doing western-style client communication and experience in dealing with large projects. You have experience working with highly capable and driven individuals, and have the drive and intellect to handle tough situations. Project Management, general management and experience in a high-growth tech company are a plus. Technical experience, although not a must, would be another big plus. A hunger for learning about AI or courses related to AI - you guessed it - another plus.
Benefits