CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal, and Kenya.
If creating meaningful work for 1 million people in the developing world excites you, you will enjoy working at CloudFactory. If you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team, you will thrive at CloudFactory.
Join us and make a difference in the world!
The Role
CloudFactory is looking for an Engineer to join our Professional Services team!
This will be an amazing opportunity for you to interact with our biggest clients (hint: these are globally recognized and leading companies) and have the biggest possible impact in providing meaningful work for our workforce.
Can you find solutions to most problems and bring people on a journey with you?
As a Professional Services Engineer, you will be responsible for the designing, hands-on development, and configuration of custom solutions to complement CloudFactory’s technology stack for our clients in response to their specific business and compliance requirements. The role is an even mix of client-facing consultative work and behind-the-scenes design, configuration, data analysis, and data manipulation.
Three key skills that will set you apart:
- Technology: You will be working with cutting-edge technology solutions. A strong interest in technology and being passionate about using technology to create value for our clients is a must.
- Client-facing skills: Day-to-day responsibilities will involve communicating with clients, both on the phone or via email. Strong written and verbal communication skills are required for success.
- Data: Analysing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.
This role is remote.
Responsibilities:
- Able to work autonomously as well as part of a team to problem solve and implement technical solutions
- Take end-to-end ownership of a design, supporting development through testing to final production.
- Build strong relationships with stakeholders based on trust and expertise, and inspire them with innovative solutions that harness appropriate technology, are commercially viable and can be successfully implemented.
- Identify opportunities to add value to CloudFactory and our Clients through appropriate new technologies and develop compelling business cases to support your ideas.
- Seek out alignment and collaboration with team members across all functions to support an integrated offering and client experience.
- Keep up with the latest technology developments, validating them for CloudFactory and our Clients.
- Day to day task examples:
- Approved Tool deployments
- The PSE will configure amp; test approved tools for our Customer’s use case, then transition to the CloudFactory Delivery team and Customer to operate.
- BI Reporting
- The PSE will be expected to take on establishing client data pipelines for feeding CloudFactory’s standard WorkStreams dashboards. Custom dashboards may also be required.
- Automation
- Analyze and design automations to eliminate manual workflows and data manipulation.
- Integrations
- To accelerate time-to-workstream execution, the PSE can be leveraged to build Pulse and/or custom integrations between a customer’s/commercial tools and CloudFactory’s platform.
Competencies:
- You can explain complex technical issues at an appropriate level for your audience.
- Proven experience with SaaS implementations
- Knowledge of and experience of workflows within the AI/ML amp; CV industries.
- Knowledge of and experience with leveraging APIs to extract data, connect systems, load work into systems, share data between entities.
- You are flexible