Software Engineer, Customer Solutions

Software Engineer, Customer Solutions
Kwara, Kenya

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 5, 2022
Last Date
Sep 5, 2022
Location(s)

Job Description

Welcome to Kwara!


We are the first player in the market to provide a modern banking backoffice for credit unions as as well as a shared neobanking app for credit union members.


We are the first player in the market to deliver a trio of products to credit unions/Saccos ie: Core Banking, Mobile, USSD and Web App; Open (Restful API). We are on a mission to provide a digital banking platform to these institutions to enable their member access financial services using the latest technology


We have seen an influx of Saccos that are seeking for effective solutions that will enable them offer efficient services to their members. In this regard we require a person who has a deep understanding of the Sacco sector and can front our solutions to the Saccos in the country and specifically within regions


Responsibilities
  • Help solving technical issues our customers might face
  • Act as bridge between product engineers and customers facilitating technical issues
  • Excellent communications regarding issues timeline, both internally and externally towards customers
  • Prioritising and categorising issues accordingly and reacting accordingly to SLAs
  • Properly escalate unresolved issues to appropriate internal teams
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Full ownership of issues and following through until issue is solved

Requirements

  • Three years of programming experience, especially Ruby and Ruby on Rails
  • Ability to diagnose and troubleshoot issues and prioritise accordingly
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Previous experience on technical support

Benefits

What there is for you

HQ and Remote Work

Kwara HQ is in Nairobi, Kenya. Remote team members will have the opportunity to visit our beautiful city regularly. We work both in-person and remotely. and...team lunches every day! With friends, family, pets - everyone's invited!

Culture amp; Values

Kwara has a culture that emphasizes sustainable processes, kindness, and work-life balance. We value diversity in all its forms and believe that a broad range of lived experiences makes our team and product stronger. This is especially important to us as our leadership team includes diverse racial backgrounds and members of the LGBTQ+ community.

Our Investors

Kwara is a well-funded venture-backed startup by Softbank, Finparx, Google, Norrsken, FINCA Ventures, Catalyst Fund and Kepple.

Care for the Kwaran!

We care deeply about Kwaran's experience and aim to provide tools and systems that software engineers will rave about. The team has collectively had a great deal of experience building fintech and developer-facing products in Africa and other emerging markets.

Job Specification

Job Rewards and Benefits

Kwara

Information Technology and Services - Nairobi, Kenya
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