About KOKO NetworksKOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa amp; India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure;(2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers.In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
As Head of Channels, you will play a key role in the development of KOKO Networks in Mombasa, expand our robust retail network by recruiting and onboarding Agents and drive the acquisition of customers through our Agents, Customer Sales Team and activation efforts. You will need to achieve targets related to building and expanding our Agent Network and growing our customer base. Job Responsibilities
- Oversee core sales channels including Agent Network and Customer Sales Team.
- Set quarterly priorities and execute on activity plans to ensure delivery of targets.
- Ensure effective execution of all Agent Network and Customer Sales processes through the sales cycle to enable a positive agent and customer experience.
- Define requirements and engage collaboratively with in-house agent and customer support teams and marketing.
- Recruit, manage and mentor a team of internal sales managers and representatives and oversee engagement with external sales agencies.
- Ensure efficient management of budget.
- Gather market intelligence and customer feedback and share back to company leadership.
- Play a key leadership role across the Commercial department as we scale towards 600,000 cooker customers and beyond.
Job Requirements
- University degree in a related field, with postgraduate degrees preferred.
- 10+ years of professional experience, ideally in FMCG, Telco.
- 5+ years of experience in sales management and leadership.
- Demonstrated success designing and implementing sales strategies across urban areas.
- Ability to work in a self-led manner, in an environment with significant time pressure.
- Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation.
- Unquestionable integrity.
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!