Chief Operating Officer
Nexleaf Analytics, Kenya
Job Description
Nexleaf is seeking an experienced, dynamic, and people-centric Chief Operating Officer to scale our business and impact across our key markets in Africa and Asia. If you are a leader who can bring a commercial lens to addressing global health challenges, this role may be for you!
At Nexleaf, we believe that bringing together diversity of experience, perspectives, and expression is key to building the best team and maximizing impact. We look for many different skills and abilities, as well as how you can enhance Nexleaf and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!
Who we are
Nexleaf is a purpose-driven organization that designs sensor technologies and data analytics solutions to address global public health challenges. Ministries of Health in Africa and Asia purchase our IoT devices and data analytics solutions, which are currently installed in more than 20,000 health facilities in over 32 countries. ColdTrace, our core product, is a remote temperature monitoring (RTM) solution and data platform for vaccine storage that collects temperature data, sends alerts to health workers when vaccine fridges are not operating properly, and provides insights to government stakeholders to make systematic improvements to cold chain performance. It is currently deployed in 32 countries and protects the vaccine supply for 1 in 11 babies born on earth every year, and our ambition is to double our reach and impact within three years. In addition to ColdTrace, we are exploring ways to leverage our technology to strengthen healthcare infrastructure more broadly across Africa and Asia, including within medical devices. Our values-driven culture is rooted in continuous feedback and learning, autonomy and shared context, and a commitment to impact over ego. These pillars are baked into our team’s DNA and inherent in the value proposition we deliver to customers.
What We’re Looking For
Reporting to the CEO, the COO will be her second-in-command and a critical member of our leadership team. The ideal candidate has a track record of leading diverse business teams and scaling business operations in low- and middle-income countries, as well as leading through and bringing structure to ambiguity. It is essential that s/he demonstrate excellent management skills, business acumen, and an ability to marry the growth of a sustainable business with impact.
As our first COO, you must be willing to roll up your sleeves, build and implement teams, structures and processes, and bring best practices to all areas of our core business. You will be responsible for leading our efforts to strengthen our culture, communication, decision making, and engagement across the organization. This is especially important given that we are a globally distributed and remote organization.
This is a remote role, and entails global travel.
Your High-Level Responsibilities
- Scale a people-centric, sustainable amp; high-impact business that goes beyond customer satisfaction to support countries’ to leverage data to strengthen healthcare delivery
- Increase adoption of our solutions by identifying and addressing barriers to scale, including shaping market and regulatory conditions to reduce the friction to acquire, use, and drive tangible impact with our solutions
- Drive growth and sustainability via new sales, customer retention, and renewals; while also improving gross product margins
- Analyze and improve Nexleaf’s business model, operating rhythms, and processes
- Attract, retain, and develop our talented, globally distributed, and diverse team members
- Build an integrated organization with cross-functional collaboration, communication, and strong engagement.
- Guide the leadership team to operate as a cohesive unit and to make smart, well-informed decisions, and excel as people leaders
- Support leaders to ensure we are tracking the appropriate metrics and setting the right goals, bringing performance visibility into all levels
- Lead, empower, and develop the leaders of Customer, Impact amp; Market Shaping, Finance amp; Administration, People, and Operations, ensuring we have the right people in the right roles to maximize the contributions and impact of their teams.
This is however an incomplete list. Ultimately, you will constantly evolve your role in order to refine and improve the business in the way that is most needed to maximize financial sustainability and impact.
Requirements
Why we’ll hire you:
You:
- Have 10+ years of hands-on operations and leadership experience in a small to medium organization (less than 200 people), with a track record of growing teams and integrating functions, including sales, customer success,