Apollo Agriculture is a commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s Machine Learning-powered credit models and automated operations technology to unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One and One Acre Fund. We value evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening. Apollo Agriculture is seeking for Telesales Agents to:*Conduct Telesales and convert prospective clients.*Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.*Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.*Diligently handle customers/business partners inquiries via telephone and/or SMS.*Manage and resolve customers/partners complaints.*Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.*Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.*Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.*Ensure high quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. *Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners. NoteworthyA background in Agronomy, Crop protection or any other related field will be an added advantage.
Location: NairobiManagement: This position reports to the Field Support amp; Telesales ManagerCompensation: Competitive-performance based packageRequirements: Ideal candidates need to meet the following minimum requirements:
Be a holder of Undergraduate degree or a diploma certificate.
Conversant with English, Kiswahili and vernacular language.
Self driven and able to work remotely with minimal supervision.
Have basic computer skills and be familiar with Windows or Ubuntu OS.