Lubricants Sales Supervisor
Vivo Energy, Kenya

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jan 17, 2023
Last Date
Feb 17, 2023

Job Description

Job Purpose:

Support Delivery of expected Retail Lubes Volume, Grow sell-out of lubes at station, Enhance clean, Hygienic and bright stations/service bays, execute lubes marketing initiatives to improve sell out, maintain and develop strong customer relationships, whilst at same time adopting defend and growth strategies.

Principal Accountabilities:


  • Ensure Site meets Monthly Target for their Lubes Volume.
  • Ensure LPG targets are met per site
  • Increase Lubricants Sales through retention and recruitment of new customers at assigned sites.
  • Push for LPG Sell-out and recruit new customers
  • Push to grow LPG sales to increase our market share
  • Ensure Lubes sales record and OE elements (AVA) compliance at 100%. Through recording, Observing and analysing site’s Lubricant sales (Especially high turnover SKUs) Weekly
  • Build rapport amp; maintain good relationship with all customers and TMs
  • Contributes to Sites success by meeting Lubricant Sales Goals
  • Market monitoring and Intelligence Maintain database of the market size, competitors and market shares. Provide regular market intelligence such as pricing, new customers, competitor activities etc.
  • Defend business from competition by working along with OS to aggressively follow-up on site lubes prospects around the station to make purchase. And Identifying specific site lubricant sales opportunities and following through in assisting stations to acquire such customers
  • Ensuring Retail sites compliance with lubes stocks availability, visibility and active selling (AVA). Carry out regular equipment audits at customer sites and advise / take timely remedial action. Liaise with Engineering where necessary on equipment installations, maintenance and other technical requirements.
  • Make sure LPG cages are well merchandised, Branded and price well displayed
  • Monitor LPG stocks at stations to avoid stock-outs
  • Monitor Cylinder Float holding per sites
  • Conduct Basic trainings to OS on product knowledge

Clean, Hygienic and Bright site

  • Enhance Clean, Hygienic and safe site by ensuring CSAs/OS/mechanics/Qms have complied with proper PPE amp; Clean uniform
  • Conducting site Audits through check lists to ensure clean and bright standards at sites are adhered to
  • Ensure proper merchandising of MDUs, cleanliness of service bays, and good housekeeping at service bay


  • Ensure proper execution of customer value propositions (CVPs) for initiatives such as VRPT (Vivo Retailer Portal Tool), Service Bay/Motorbike booth Operations and Pitstop/free checks execution at forecourts
  • Continuously Execute Marketing initiative to improve sell out (AVA agenda, Cheki Mbele initiative) etc.


  • Undertake service bay HSSE and Cleanliness audit at each site visit.
  • Do TNT/PI reporting for service bay/Customer Champions staff


Job Knowledge, Skills amp; Experiences:

  • University Graduate in Business or technical related fields
  • Experience in customer account/relationship management, sales, negotiation, and business analysis.
  • Results driven, with sound business and commercial acumen
  • Good team Player, with ability to provide solutions that are creative and innovative
  • Market/Competitive Analysis
  • HSSE

Competencies :

Technical Skills

  • Knowledge of Lubricants
  • Knowledge of product specification
  • Under Bonnet diagnostic techniques
  • Customer Value Propositions:
  • Stock management techniques
  • Mastery of HSSE rules

Operational Skills

  • Active Contributions in promotions and products launches
  • Respect of work standards
  • Ability to communicate with clients’/site staff/VE staff

Relationship Skills

  • Capacity for sales (Active sales)
  • The ability to work with site teams

Job Specification

Vivo Energy

Information Technology and Services - Port Louis, Mauritius