About KOKO NetworksKOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa amp; India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure;(2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers.In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role:As Agent Management Team Leader Agent Management, you will be responsible for the relationship and performance management of KOKO Agents assigned to you and their sales promoters. You will drive the acquisition of customers through Joint Business Planning (JBP) with Agents and the execution of activations and direct sales activities. You will need to achieve targets related to growing our customer base.What you will do
- Oversee the performance and relationship management of KOKO Agents assigned to you
- Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents
- Execute activity plans to ensure delivery of targets
- Ensure effective execution of all Agent Network sales processes through the sales cycle to enable a positive Agent and customer experience
- Train Agents and promoters on the KOKO way of selling
- Engage collaboratively with in-house Agents and customer support teams
- Gather market intelligence and customer feedback and share back to commercial leadership
What you will do
- Bachelor's degree from an accredited university, preferably in a business-related area of study
- 3+ years experience in a similar position ideally from FMCG or Telco
- Commercial acumen
- Good planning and organizational skills
- Ability to work under pressure and with minimum supervision
- Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
- Unquestionable Integrity
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!