In the context of healthcare, hospitality plays a crucial role in ensuring that patients feel comfortable, supported, and well-cared for during their medical journey. It involves providing compassionate and empathetic care, respecting patients' privacy and dignity, and creating a healing environment. Just like in traditional hospitality, healthcare hospitality focuses on delivering excellent customer service, anticipating patients' needs, and going above and beyond to exceed their expectations. The goal is to not only provide medical treatment but also to offer a positive and reassuring experience that promotes healing and overall well-being.