CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal and Kenya.
You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory.
Join us and make a difference in the world!
Team Mission
The Success Manager plays a crucial role in supporting the onboarding and engagement of Cloud Worker teams within our organization. As a Success Manager, you will be accountable for ensuring that groups of cloud workers are onboarded and integrated into the organization by enabling them to form teams, develop strong bonds, and build trusting relationships to enhance their engagement and productivity.
Your focus will be on orchestrating their journey, through a holistic approach which involves combining the three main elements together into a single experience to create a sense of belonging and accountability.
- Earning - where we support the CloudWorkers with opportunities to earn on CloudFactory work streams delivering outstanding work for clients;
- Learning - where we engage our workforce in personal and professional growth and development programs
- Serving - where we create platforms for the workforce to be able to give back to their communities in a meaningful and impactful way.
Key Responsibilities:
As a success manager, you will be responsible for the following:
- Coordinate the onboarding process for cloud worker teams, ensuring a smooth transition into the organization. Facilitate initial welcome onboarding session providing an overview of the organization, its values, teams’ setting, and goals. Ensure the assignment of onboarding courses that CWs will need to complete within the specified timeline.
- Liaise and coordinate with the recruitment team to support recruitment campaigns with partner organizations. Be present at the events to provide engaging introductions about CF, the work that we do, and the teams’ culture.
- Ensure cloud workers teams understand their roles, and responsibilities, and how they contribute to the organization's objectives of high performance. Foster a collaborative and inclusive team environment among cloud workers. Encourage teamwork, communication, and knowledge sharing within teams. Examples include facilitating team bonding and motivation by creating quarterly events and networking opportunities that will bring teams together to build relationships, for celebrations and recognitions as well as learning forums.
- Support with the facilitation of team meetings in the initial onboarding stages where you can discuss progress, challenges, and opportunities for improvement. Support the team through their forming stages, helping them define roles within the team.
- Provide support for resolving team challenges/conflicts, reassignment of team members, and addition of team members where needed.
- Assist cloud workers in setting and achieving their earn, learn, and serve goals during the onboarding phase. Guide them in understanding the importance of meeting these goals for personal and professional growth.
- Support teams in becoming self-managed within three months by promoting autonomy and accountability through coaching.
- Create and nurture partnerships with external organizations that align with our values and goals. Collaborate with these organizations to identify community service projects that teams can participate in.
- Coordinate and facilitate team involvement in community service initiatives, promoting a sense of social responsibility and engagement.