Client Relationship Consultant Pest Control
Rentokil Initial, Kenya

Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company who provides quality, diligent and friendly services to all our customers. We operate in 92 of the top 100 cities We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company that provides quality, diligent and friendly services to all our customers. We produce high-quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centers. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe, South Africa and Australia. We have central support functions of Human Resources, IT, Finance, Legal and Marketing amp; Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA . The position will be based in Nairobi Kenya .

Key Responsibilities and Duties:

1. Achievement or improvement of retention budgets amp; growth rate
2. Manage the Existing Customer portfolio amp; negotiate contract value increase in line with company Gross Margin Targets
3. Maintain complete records of all activities regarding the customer - creating a relevant and historic database to aid in client retention and informed decision making
4. Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships amp; resigning of Customer’s due for renewal
5. Respond rapidly to client termination letters or instructions all requests, including visiting such clients to gather feedback on reasons for termination and make effort to reverse the decision
6. Behind Visits, Support the Branch in maximising return on portfolio via visiting customers that are not being serviced as per the contract frequencies as directed by the Branch Manager
7. Prepare and submit daily activity reports, including daily termination reports to the manager
8. Act as the key contact for all terminations or potential terminations and take full responsibility of all required actions
9. Coordinate with the branch manager closely for the purpose of reporting on branch terminations
10. Coordinate with AR for the purpose of having visibility of potential terminations on account of non-payments, flag and note accounts on suspension and endeavour to support as may be possible
11. Assist and support in the CVC amp; Complaint handling process periodically as may be needed and take up accounts with adverse CVC, complaint feedback to avoid termination
12. Engage in sales generation by reminding current or new clients of company products and services for up/cross-selling purposes
13. Take charge of re-sign of terminated contracts, and ensure to convert a minimum of 5 terminated customers per month
14. Attend Customer Retention, Sales Meetings amp; Customer Improvement Meetings as Required
15. Ad Hoc duties as communicated by Line / Senior Management

Requirements

1. minimum of 2 years experience in a similar role
2. A diploma or degree qualification in any business course
3. A good grasp of the Company's products and services
4. Strong selling skills
5. Demonstrated ability to generate leads
6. Self-drive and initiative in current role
7. Valid driver's license, with a minimum of 2 years experience
8. Good verbal and written communication skills
9. Awareness of competitor activity
10. Ability

Job Rewards and Benefits