Senior Manager Business systems and integrations
VillageReach, Kenya

VillageReach is committed to revolutionizing healthcare delivery, striving for universal access to primary healthcare for every individual. Our innovative solutions drive accessibility and fairness, ensuring vital healthcare products are available precisely where and when needed. Through deep collaboration with governments, private sectors, and partners, we scale and perpetuate these solutions, positively impacting over 70 million people across Africa. Our transformative work aims to bring healthcare within reach of the most underserved populations, embodying our commitment to equity and inclusivity in primary healthcare. Based in Washington State, VillageReach operates from strategic locations including Seattle (USA), Democratic Republic of Congo, Malawi, Kenya and Mozambique.

The Senior Manager Business systems and integrations at VillageReach holds a pivotal role in aligning technical solutions with strategic objectives. Responsible for overseeing critical business systems and software implementations, this position collaborates with cross-functional teams and vendors to translate business needs into effective technical specifications. By leveraging expertise in systems development and analytics, this role ensures the timely delivery of integrated solutions, empowering business leaders with actionable insights for efficient operations and informed decision-making. Additionally, the Senior Manager Business systems and integrations plays a key role in maintaining and enhancing existing systems, driving process improvements, and spearheading forward-thinking data and business intelligence solutions.

Key Responsibilities

• Act as the primary technical liaison for business systems and analytics, ensuring seamless integration and alignment with organizational goals.

• Oversee the daily operations and maintenance of critical business systems, including ERP, CRM, financial, and analytic solutions.
• Collaborate with business leaders to design and implement innovative data and business intelligence solutions, focusing on automating pipelines, reports, and interactive dashboards for actionable insights.
• Engage with internal and external stakeholders to gather requirements and develop tailored solutions meeting business needs.
• Develop and execute strategic plans for system enhancements, upgrades, and integrations to optimize business operations.
• Lead cross-functional teams in the full lifecycle of project management, from planning and analysis to technical implementation and maintenance.
• Conduct regular system audits, assess performance, and recommend improvements to ensure efficiency and scalability.
• Provide guidance and mentorship to the team, fostering a culture of continuous learning and skill development.
• Evaluate emerging technologies and industry trends, recommending innovative solutions to enhance business systems and analytics.
• Collaborate with vendors and partners to negotiate contracts, manage relationships, and ensure service level agreements are met.

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization.
• Collaboration amp; Effective Communication: Establishes and maintains effective relations with coworkers, partners amp; stakeholders, and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed.
• Commitment to Diversity amp; Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach.
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors

Job Rewards and Benefits