Account Manager
Pepperstone, Kenya
Job Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and 6 time zones.
The Role
As our Account Manager you will be a natural relationship builder, responsible for new client acquisitions at Pepperstone. The role is focused on increasing conversions of demo and trading account applications globally, with a focus on Africa market.
In this role, you will be communicating with prospective new clients later in the evening, fast tracking pro-active communication with clients as they apply. Your primary goals will be assisting clients as they onboard, ensuring they clearly understand KYC requirements, the benefits of trading with Pepperstone and are confident to place their first trade.
As our Account Manager, your key responsibilities include, but may not be limited to:
- Building out relationships with warm leads, traded demos and existing clients by providing exceptional client communication via calls, emails amp; social media,
- Maintaining client interest in trading markets through regular dissemination of market analysis and trade opportunities
- Conducting KYC as an essential part of onboarding new clients
- Problem solving client queries in an efficient manner through your knowledge of our products and platform
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Providing feedback from clients, ensuring customer satisfaction and providing professional customer support
About you
- Experience in a similar role within the Forex and CFD industry, or finance industry
- Exceptional relationship building and customer service skills
- Strong written and verbal communication skills in English
- Excellent understanding of financial markets and various trading strategies
- Experience with MetaTrader 4/5 and cTrader software will be highly regarded
- Ability to manage the sales pipeline and meet multiple deadlines including sales targets
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development amp; learning opportunities
- 3 paid volunteering days per year amp; Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Employee Assistance Program amp; Wellbeing Initiatives
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visitPepperstonecareers.comandwww.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying onGlassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
We are a 2023 Circle Back Initiative Employer we respond to every applicant.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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