Rentokil Initial is a global services company that employs over 54,000 colleagues across 84 countries. Our company is constantly pushing the boundaries of technology and innovation to protect people and improve their lives. We specialize in pest control and hygiene improvement. Our expertise in these fields is backed by our commitment to training, science, innovation, and technology.
We believe in providing our employees with opportunities for growth and development, and we value their feedback. Equality and fairness are fundamental rights that we uphold for all our colleagues. Our company culture is built on the values of service, relationships, and teamwork, which have been identified by colleagues across the world.
For more information about our company and career opportunities, please visit Rentokil Initial Careers
Our family of businesses includes:
Our Rentokil Initial Head Office in Nairobi, Kenya houses central support functions including Human Resources, IT, Finance, Legal, and Marketing amp; Innovation. In the Initial Hygiene Department, you will be supporting the business in East Africa, based in Nairobi, Kenya.
Key Responsibilities
Visit potential/existing customers to demonstrate all the services and products offered by the Company.
Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers
Critical Competencies
Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially
Requirements
Key requirements
A diploma or degree qualification in any business course
A good grasp of the Company's products and services
minimum of 2 years experience in Direct or Field salesStrong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver's licence, with a minimum of 2 years experience
Any relevant tertiary e