Head of Retail SME Banking - Access Bank Kenya
Access Bank PLC, Kenya

Develop and implement Bank’s Retail amp; SME banking strategy to achieve market share, revenue and balance sheet growth, as well as exemplary customer satisfaction

The key responsibilities are:

• Formulation and review of strategies for Retail amp; SME banking for the short, medium and long term in line with Access Bank’s plan.
• Development and overall management of targets for Retail amp; SME banking bank wide by products, zones and branches.
• Definition of marketing and sales strategies.
• Development of Retail amp; SME Products and Services.
• Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Wholesale Banking, Digital Banking and Treasury.
• Development and overall management of the business plans, scope and activity size (including locations) of teams to ensure that appropriate strategies are undertaken to achieve targets set for the unit.
• Monitoring and reporting on Retail amp; SME sales Performance of all Retail amp; SME products offerings
• Development and execution of a customer management framework including customer insight driven marketing

The main key performance indicators are:

• Revenue growth vs plan
• Balance sheet growth vs plan
• Market share growth vs plan
• Multiple Products per Customer
• Revenue per product
• Direct costs
• Customer satisfaction level
• Employee satisfaction level

Requirements

A degree in business or equivalent field. Relevant Masters’ degree will be an advantage

Minimum of 15 years’ experience in a bank with at least 5 years’ experience in Retail amp; SME banking

Required knowledge, skills and abilities

• Excellent Banking knowledge
• Excellent Customer Service / Relationship Management capabilities
• Excellent Marketing / Selling skill
• Hands-on
• Strong strategic orientation
• Good negotiation /presentation skills
• Knowledge amp; understanding of commercial and public sector market
• Good Oral amp; Written communication

Supervisory Skills

• General managerial/ administration
• Team building / conflict management
• Coaching /Leadership / Influencing
• Organization and coordination skills
• People Skills

Generic Skills

• Advance Credit Skills
• Strategic orientation
• Initiative/Entrepreneurship/ taking ownership
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skills

Benefits

Competitive package

Job Rewards and Benefits