CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for some of the world’s top autonomous vehicle companies and process millions of tasks a day for innovative companies. We’re on four continents, with offices in the U.K., U.S., Nepal and Kenya.
If creating meaningful work for 1 million people in the developing world excites you, you will enjoy working at CloudFactory. If you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team, you will thrive at CloudFactory.
Join us and make a difference in the world!
Job Overview:
The heart of what the Delivery department does is to exceed the expectations of our clients at scale. The Director of Delivery is a member of the senior leadership team within Delivery, responsible for driving the overall strategy and implementation of professional services for the organization. They are also responsible for the performance of their portfolio of clients. They need to be a strong leader, who can develop leaders under them with the coaching and mentoring of a talented team of clients facing Team Leads. Your team members are the bridge between two sets of Clients: Customers, who are the source of the data processing work, and the Cloud Workers, who get the processing work done. They guide the conversations between the two Clients to make sure there is alignment across the board on the work we’re performing. You will oversee the processes, personnel, and systems that support the efficient, effective delivery of WorkStreams that deliver on our promise of being "easy" for our customers. You’ll also develop the strategy and direct the execution of these processes, which includes ensuring appropriate levels of staffing and training.
Along with developing and leading a high-performance team, you will be accountable for the success of a portfolio of accounts and projects to ensure that all Key Performance Indicators (KPIs) and/or Service Level Agreements (SLAs) are met and all Clients are highly satisfied (Customer NPS and Cloud Worker NPS) with CloudFactory’s service and performance.
In summary, you are responsible for both people leadership and performance management. Success in people leadership looks like supporting and serving your team to become the best they can be at CloudFactory, while success in performance management looks like exceeding KPIs for each account your team is responsible for, and exceeding the expectations of our customers.
This role reports to the Senior Director of Delivery.
Responsibilities
Requirements
The Fit:
You need to be an agile and visionary leader who never loses sight of the big picture, but can adapt quickly to business needs. You must build out a strong Delivery Leadership team, thus having not only a strategic mindset but also people first approach.
You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly. This position requires a balance between people leadership and performance management so that we impress our Customers and Cloud Workers. Therefore, a Client-focused individual who is passionate about serving people and harnessin