Director of Delivery
CloudFactory, Kenya

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 22, 2023
Last Date
Feb 22, 2023

Job Description

CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for some of the world’s top autonomous vehicle companies and process millions of tasks a day for innovative companies. We’re on four continents, with offices in the U.K., U.S., Nepal and Kenya.

If creating meaningful work for 1 million people in the developing world excites you, you will enjoy working at CloudFactory. If you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team, you will thrive at CloudFactory.

Join us and make a difference in the world!

Job Overview:

The heart of what the Delivery department does is to exceed the expectations of our clients at scale. The Director of Delivery is a member of the senior leadership team within Delivery, responsible for driving the overall strategy and implementation of professional services for the organization. They are also responsible for the performance of their portfolio of clients. They need to be a strong leader, who can develop leaders under them with the coaching and mentoring of a talented team of clients facing Team Leads. Your team members are the bridge between two sets of Clients: Customers, who are the source of the data processing work, and the Cloud Workers, who get the processing work done. They guide the conversations between the two Clients to make sure there is alignment across the board on the work we’re performing. You will oversee the processes, personnel, and systems that support the efficient, effective delivery of WorkStreams that deliver on our promise of being "easy" for our customers. You’ll also develop the strategy and direct the execution of these processes, which includes ensuring appropriate levels of staffing and training.

Along with developing and leading a high-performance team, you will be accountable for the success of a portfolio of accounts and projects to ensure that all Key Performance Indicators (KPIs) and/or Service Level Agreements (SLAs) are met and all Clients are highly satisfied (Customer NPS and Cloud Worker NPS) with CloudFactory’s service and performance.

In summary, you are responsible for both people leadership and performance management. Success in people leadership looks like supporting and serving your team to become the best they can be at CloudFactory, while success in performance management looks like exceeding KPIs for each account your team is responsible for, and exceeding the expectations of our customers.

This role reports to the Senior Director of Delivery.


  • Enabling the success of the portfolio of accounts and projects by ensuring that all Key Performance Indicators (KPI) and Service Level Agreement (SLA) are met.
  • Developing their team members to be able to support large, enterprise accounts and deal with challenging client situations.
  • Maintaining growth and scale by managing scope, revenue, margins, growth strategies and cost schedules of Service Delivery.
  • Planning and execution of business and people-related risk and change management.
  • Ensuring effective structure and organization for the Delivery Team.
  • Inspiring highly diverse team members by ensuring good servant leadership is practiced throughout Delivery.
  • Cultivate a growth environment that invests in people, allowing them to develop through stretch goals, frequent feedback, and effective coaching.
  • Improving the efficiency of your team through best practices and continuous process improvements.
  • Making a strong contribution to the Delivery Operations strategy as a member of the Global Delivery leadership team.


The Fit:

You need to be an agile and visionary leader who never loses sight of the big picture, but can adapt quickly to business needs. You must build out a strong Delivery Leadership team, thus having not only a strategic mindset but also people first approach.

You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly. This position requires a balance between people leadership and performance management so that we impress our Customers and Cloud Workers. Therefore, a Client-focused individual who is passionate about serving people and harnessing technology is what we’re looking for.

You are a strong leader who loves building relationships, is passionate about people, and can manage through times of ups and downs. You can manage multiple projects and/or scenarios simultaneously. Being close to the Customers and the cloud workers will require getting your hands dirty from time to time and the ability to go into the details of projects. You need to be able to understand the work we do, how we do it, and why we do it. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia, and Europe while the Delivery teams are primarily in Nepal and Kenya. You must be willing to think beyond your typical job description and help support CloudFactory in a multitude of areas.

You are an excellent all-around communicator verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence) and the ability to work with all types of people. You're confident but humble. You lead by example. You're adventurous and love experimentation. You're data-driven. You're skilled at investigating situations and a natural problem solver. You are resourceful. You take initiative and action when you see areas that can be improved or optimized. You are comfortable with being uncomfortable, especially when stepping up to say or do the honorable thing in challenging situations.

Don't worry if you don't tick all the boxes. At CloudFactory, we're very intentional about our culture, so above all we're looking for an open-minded individual to learn and grow together.


  • Minimum of 7+ years proven strategic and project management experience managing concurrent, large scale technology projects which include business process, technology and training deliverables.
  • Professional services experience with large customers
  • Management of global project teams in a matrixed environment.
  • Proven experience in building up team members and contributing to process improvements.


  • Great Mission and Culture
  • Meaningful Work
  • Market competitive salary
  • Quarterly variable compensation
  • Remote and Home working
  • Commuter/home office, internet and airtime allowance
  • Comprehensive medical cover including dental, vision and emergency benefits and an annual Health Spending Account
  • Group life insurance
  • Personal development and growth opportunities
  • Office snacks and lunch
  • Periodic team building and social events

Join us, and change the world for the better. If you are skilled and humble, with a commitment to lifelong learning, and you’re curious about the world and its people, you could be a good fit at CloudFactory. We welcome the unique contributions you can bring to help us build a diverse, inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work. We look forward to hearing from you!

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.

Job Specification


Information Technology and Services - San Jose, United States